Terms and service Return policy

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[Delivery time]

It takes about 7 working days for UK delivery and additional 5-14 working days for international delivery

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[Shipment Loss Insurance Premium]

a) Free insurance is maximum £50 per item and a maximum of £100 per the whole order. If parcel is lost, the insurance value will be compensated according to the insured amount. 

b) The official 7-11 shop compensation policy of store to store shipment is only up to NT$5,000 

c) High-value products can be insured by additional cost 

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[Customs Duty]

The customs and duty generated in case of direct shipping are paid by the buyer in cash to the freight forwarder according to the customs documents. 

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[Packaging]

The packaging of goods is environmentally friendly. If you have special packaging requirements, please contact us in advance.

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[Returns and Exchanges]

1) Returns and exchanges can be made before the goods are shipped abroad. Returns and exchanges are based on the original store's policy. If the store has non-refundable policy, it cannot be refunded. If return policy of the original store does not include the refund of UK shipping, shipping cost will not be refunded. If there is a return fee, it will be deducted from the refund. 

2) Usually UK stores only provide a 30-day or 14-day return period, any returns must be received back within the return period of the original store.  

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[Packaging damage]

The product is shipped from the store and we cannot ensure that the outer packaging of the product is in perfect condition. If the condition of the product is not perfect, we will provide photos and ask if the condition is acceptable. In the process of international transportation, the outer box may be damaged, which is not covered by insurance.

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[Order Cancellation]

The store can cancel the order for any reason. The buyer cannot hold the seller responsible for any cancellation. 

In case of cancellation, the buyer will be refunded the amount paid. ​

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[Sizing error]

Usually the sizes are in UK, EU, US, JP, especially UK and US are the most likely to be mistaken. Be sure to check the markings on the shoes and clothing and tell if it is a UK size or another country size. If the buyer only informs the number, we will first confirm with you which country size it is. If you know there is a sizing error and want to exchange the  goods after receiving them, you must send the goods back to us (UK) in original sealed condition and pay the international shipping fee and deduct the UK shipping fee. Goods needs to be received back within the original store's refund policy.  

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[Prohibited items]

These are the items that cannot be purchased or are prohibited:

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Alcohol, tobacco, electronic cigarette oil, tea (customs declaration required)

Seeds, bulbs and plants

Meat and meat products that are prone to spoilage or require refrigeration

Essential oils, perfumes, scented sprays, candles, scrubs, nail polish, waxes, or flammables containing alcohol (substitute by sea)

Invasive or specific medical supplies such as electrocardiographs, blood oxygen monitors, syringes, tattoo needles, contact lenses, tampons

Corrosive substances, flammable substances, compressed air bottles, spray paint and any other high pressure air bottles

battery, power bank

Weapons or knives, firearms and related accessories

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Londoner Ltd reserves the rights to refuse to purchase any other dangerous or forbidden items.